FAQs

Orders are currently delivered within 10 working days of being placed. International delivery may take longer, depending on the destination. If dispatch times change, we’ll show an update in the bar at the top of the site.

UK orders are sent by tracked delivery for £5.00. For international orders, the delivery cost for your country is shown in your cart and at checkout before you pay.

We deliver worldwide. The delivery options and cost for your country are shown at checkout.

If you have an account, sign in to My Account to see your orders and their status. If you checked out as a guest, contact us with your order number from your confirmation email.

Please contact us as soon as possible with your order number. We can usually change or cancel an order before it has been dispatched.

Yes. Use the WhatsApp button on any product page or in your cart to send us your order, and we’ll reply to confirm it.

Yes. Message us on WhatsApp and we’ll add you to our group for updates. We’re available 24/7, 7 days a week.

Our products are supplied strictly for laboratory research use only. They are not medicines, are not for human or veterinary use, and are not for consumption of any kind. You confirm this when you place an order.

No. We can’t give advice on dosing, administration or any use of our products. We’re happy to help with questions about sizes, formats, stock and orders.

Peptides in vials, pre-filled pens and nasal sprays, along with supplies such as bacteriostatic water. Each listing shows the sizes available and the current price.

Out-of-stock sizes are marked on each listing and can’t be ordered. Check back soon, or contact us to ask when it will be available again.

Follow the storage instructions on the product label. As a general rule, keep products sealed, cool, dry and out of direct light.

Due to the nature of our products, all sales are final and we can’t accept returns. If your order arrives damaged or isn’t what you ordered, please contact us straight away with your order number and a photo.

We currently accept bank transfer. After you place your order, you’ll see our bank details and your order number, which you use as the payment reference. We dispatch your order once your payment has arrived.

No, you can check out as a guest. An account lets you see your past orders, save your details for next time and keep track of your loyalty points.

You earn points on every order and when you create an account. Points can be redeemed for money off a future order. Your cart and checkout show how many points an order will earn.

We only use your details to process your order and run your account. See our privacy policy for full details.